I asked if they would discount the coat and she said talk to the manager. I tried to but he was the rudest man ever, wouldn't even stop walking to talk to me, and just pawned me off on a rude (though not as rude as the manager) sales associate who told me they would only take 10% off. I declined the offer and the coat. Maybe I'm asking for too much here, but it just seems like Marshalls could do better by way of customer service. I also know people in retail take a lot of crap for low wages and I bet that awful manager makes their lives hell, but are those not issues in and of themselves Marshalls corporate office should address? Also, the thing with the belt, the sales associate's plan to give me one off an entirely different coat that is not the same brand/style/color etc. is unethical --maybe illegal? And this isn't the first time I've observed such cavalier practices at this store. While shopping at discount/clearance type stores like Marshall's always carry with it a certain element of risk, Marshalls and its sister company T.J. Maxx invest a lot of advertising dollars in creating a brand image of offering top brands in top conditions at low prices. They market their products as en trend, high quality goods, and not just your average "remainder rags". So in short, consumers shouldn't be treated like they're at a garage sale and Marshalls should work harder to deliver on its brand image and corporate mission.
Marshalls current slogan:
"Never Pay Full Price for Fabulous."*
Hmph! Perhaps Marshalls' store managers should keep the company credo in mind.
*I have quoted the slogan here so as not to violate copyright by reproducing the Marshalls slogan. I cite this use of quotation legally permissible as "Fair Use" under Section 107, U.S, Copyright Law, which lists the following as legitimate Fair Use: “...quotation of excerpts in a review or criticism for purposes of illustration or comment; quotation of short passages in a scholarly or technical work, for illustration or clarification of the author’s observations; use in a parody of some of the content of the work parodied; summary of an address or article, with brief quotations, in a news report...".