Marshalls: Even Bargain Buy Joints Can Do Better

I'll make this short(ish) and semi-sweet: several days ago, I was browsing through the Marshalls in the heart of Haute Hooverville's down town shopping district. I tried on a really nice rain coat --still too much for my budget even at half off but it fit so well I did consider it. There was only one problem: it was a belted trench coat with rather large, noticeable belt hoops ...and NO belt. I looked for the wayward belt amongst several racks of coats and neighboring racks but nada. I looked for another coat of the same brand and style but once again nada. I asked a sales associate that was passing by about it and how did she try to solve the problem? Seeing that there were no more coats like it, she went through all the different-brand trench coats to find a belt that matched the beltless coat close enough, knowingly damaging one product in order to fix mine, thereby putting a future customer in my self-same predicament. It was all so ridiculous, for every belt she suggested in no way matched the coat!

I asked if they would discount the coat and she said talk to the manager. I tried to but he was the rudest man ever, wouldn't even stop walking to talk to me, and just pawned me off on a rude (though not as rude as the manager) sales associate who told me they would only take 10% off. I declined the offer and the coat. Maybe I'm asking for too much here, but it just seems like Marshalls could do better by way of customer service. I also know people in retail take a lot of crap for low wages and I bet that awful manager makes their lives hell, but are those not  issues in and of themselves Marshalls corporate office should address? Also, the thing with the belt, the sales associate's plan to give me one off an entirely different coat that is not the same brand/style/color etc. is unethical --maybe illegal? And this isn't the first time I've observed such cavalier practices at this store. While shopping at discount/clearance type stores like Marshall's always carry with it a certain element of risk, Marshalls and its sister company T.J. Maxx invest a lot of advertising dollars in creating a brand image of offering top brands in top conditions at low prices. They market their products as en trend, high quality goods, and not just  your average "remainder rags". So in short, consumers shouldn't be treated like they're at a garage sale and Marshalls should work harder to deliver on its brand image and corporate mission.

Marshalls current slogan:
"Never Pay Full Price for Fabulous."*

Hmph! Perhaps Marshalls' store managers should keep the company credo in mind.

*I have quoted the slogan here so as not to violate copyright by reproducing the Marshalls slogan. I cite this use of quotation legally permissible as "Fair Use" under Section 107, U.S, Copyright Law, which lists the following as legitimate Fair Use: “...quotation of excerpts in a review or criticism for purposes of illustration or comment; quotation of short passages in a scholarly or technical work, for illustration or clarification of the author’s observations; use in a parody of some of the content of the work parodied; summary of an address or article, with brief quotations, in a news report...".


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